How to find the right online coach, video counsellor or virtual therapist for e-consultations.

Individualised online services for well-being, real-time life coaching and mental health are gaining in popularity. Increased disruptions in public life such as social movement and outbreaks of infectious diseases impel the demand. How can you find the best fit for your needs? What are the edges an online practitioner must have?

People reduce their commutes and value the safety and convenience of home and the workplace over physical activity and face-to-face socialising. Video conferencing, live chat and phone conversations are being increasingly used to address personal challenges as well as matters of performance and success.

Video conferencing makes it easy and accessible to keep a healthy routine of self-care. Online counselling offers advantages in flexibility, efficiency and mobility. It demonstrates a broad range of suitability, but also carries limitations. Many people can benefit from online consultation services via video call, phone sessions, text messaging and chat.

Some of my online clients appreciate in particular the virtual nature of online therapy, because it also offers an additional sense of safety, built-in boundaries (time, distance and intimacy) and optional anonymity. 

Personality and Experience

The most important criteria for the success of remote therapy and coaching is the working alliance with your virtual coach and online therapist. A relationship of mutual trust and respect contributes 50% to successfully working together. I recommend to invest the first appointment in order for you to get a feel for your rapport. Ask yourself if your therapist or coach is listening, resonating and empathising with you. Do you feel unconditional support and respect? From my personal experience in therapy I want my therapist to be kind, but not too soft or fluffy. It is key that he/she is honest about their feelings and thoughts and enquires into your interpersonal connection with her/him.

“Working online’ is used in this guidance to include all methods of communication using digital and information technology regardless of whether equipment used is a desktop computer, laptop, tablet, smartphone or any other device. ‘Working online’ is also sometimes referred to as ‘working at a distance’ to establish a distinction from working in the physical presence of the other person.”

British Association for Counselling and Psychotherapy (Factsheet 047, March 2019)

Background and Training

You can usually check the background and education of your counselor, coach and therapist on their website and social media such as LinkedIn. A simple google research will also provide you with some appearances in their professional capacity – you might find publications, videos and programs of their involvements. Regarding further development, professional registers, specialty education and memberships it might be worthwhile to look into the online listings and registers of certifying institutions where you can search by name or location. In addition to these formal checks, I recommend for you to also get an understanding of your practitioner’s personal and professional journey through life. Does this person embody an open mind, a wholesome approach to life and possess values that serve you well?

Technology and Infrastructure

Although most social media provides channels and means to converse online, WhatsApp, FaceTime, HangOuts, Skype et al might not provide the best technical stability, privacy and confidentiality. Does your therapist, coach and counsellor use a renown video conferencing software that enables audio, video and screen as well as file sharing features? Which timezone is he/she based in and how does that align with your schedule? And even more importantly: Does the virtual connection work? Is the quality of sound and vision high and stable? After all, if the line is bad, your session will be a waste of time and money.

Cost and Efficiency

Apropos money: Cost depends on duration, practitioner experience, specialisations and clientele. Much like seeking out a personal trainer, it is essential that you become clear of your

  1. ambition
  2. budget
  3. priorities

Beware of someone who makes unrealistic promises or seems to want to make a sale rather than seriously offering services with integrity and decency. Online coaching is not a one-off. Therapy and counselling benefits from regular and steady commitment to depth and experience. Most decent practitioners value timeline over quick-wins and hence are willing to reward your engagement into a process and a series of sessions over time. Expect to pay in a range of 50 to 450USD (40 to 400EUR, 70 to 660AUD, 400 to 3500HKD) with rates being typically higher for business coaching.

How to prepare as a client

From many years of experience as an online counsellor I have learned to check with my clients if they are ready to work with me. Here is what I am asking for in order to ensure best results. I basically want you to show up for an online session in exactly the same way you would show up face-to-face in my office – my recommended online way is per video call.

  • Environment – be in a quiet space, with good light and sound and a steady camera
  • Attitude – be dressed in smart casual and ready to stay focused while our meeting lasts
  • Discipline – be on time, but prepared to wait a few minutes – my online sessions have a waiting room function
  • Privacy – be present (no cats, colleagues or other communications)

Being well prepared is great gift of respect from both sides. It always yields better results for your online therapy. Wishing you an insightful and healing online experience!!

Resource of Quote

Good Practice in Action 047 – Fact Sheet: Working Online in the Counselling Professions is published by the British Association for Counselling and Psychotherapy, BACP House, 15 St John’s Business Park, Lutterworth, Leicestershire LE17 4HB. (Updated March 2019)

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